Refund policy

We have a 30 day return policy, which means you can request a return within 30 days of receiving your item.

Returns are subject to conditions; your item must be in the same condition as it was received, unworn or unused, with tags and in its original packaging. You will also need to provide a receipt or proof of purchase.

To begin the return process, you can contact us at meidi@mede.com.cn. Please note that returned merchandise needs to be shipped to the following address: [INSERT RETURN ADDRESS]

If we accept your return, a return shipping label will be sent to you, along with instructions on how and where to send the package. We do not accept items that are returned directly to us without a return request.

You can always contact us at meidi@mede.com.cn with any return questions.

 

Damage and Problems
Please inspect your order item upon receipt and contact us immediately if the item is defective, damaged, or incorrectly shipped so that we can evaluate and correct the problem.

Exceptions/Non-Returnable Items
Certain types of merchandise cannot be returned, such as perishable goods (e.g., food, flowers or plants), customized products (e.g., special order or personalized products) and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids or gaseous products. If you have questions or concerns about a specific item, please contact us.

We are very sorry, but we do not accept returns of promotional products or gift cards.

Exchanges
The fastest way to ensure you get the item you need is to return it and purchase a new item separately if the return is accepted.

EU 14 day cooling off period
Notwithstanding the above, if an item is shipped to the EU, you have the right to cancel your order or return it within 14 days without a reason. As stated above, your item must be in the same condition as it was received, unworn or unused, with tags and in its original packaging. You will also need to provide a receipt or proof of purchase.

 

Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at meidi@mede.com.cn. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at meidi@mede.com.cn.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at meidi@mede.com.cn.

Once we have received and inspected your returned merchandise, we will notify you as to whether or not the refund is approved. If approved, the refund will be credited back to your original method of payment within 10 business days. Please keep in mind that your bank or credit card company will also need some time to process and post the refund.
If you have not received your refund after 15 business days of us approving your return, please contact us at meidi@mede.com.cn.